REDjet, the Caribbean’s Low Fares Airline published its September 2011 customer service statistics which confirm that REDjet is the Caribbean’s No1 customer service airline.
During September 2011, 92% of REDjet’s flights arrived on time (within 15 of schedule); less than 1 complaint per 1,000 passengers was received and less than 1 mislaid bag claim per 1,000 passengers was received.
REDjet’s Communications Executive Nyssa Pierre said, “REDjet’s unbeatable formula of the lowest fares, no fuel surcharges and number one customer service delivery continue to encourage passengers to switch from high fares, fuel surcharging flag carriers such as Caribbean Airlines and LIAT. REDjet’s revolution in the Caribbean is continuing as we beat long-established monopoly airlines. Once they have switched to REDjet’s prices, customers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”
Since the successful launch of REDjet’s fares for sale six months ago in April 2011, much of the consumer demand has come in the form of a huge volume of calls through the REDjet call service centre. REDjet acknowledges that some customers have experienced delays in reaching the call centre over the last 8 weeks, particularly around peak times of the day.
As a result, REDjet has a well advanced programme to deliver a new call centre at the airport facility at the Grantley Adams International Airport in Barbados within the next two weeks. This facility will add 200% more capacity in the immediate future and customers will see an immediate improvement to REDjet’s service. It is planned that as REDjet launches even more low fare routes in 2012, additional capacity will be added to this ensuring excellent customer service in the future.