Digicel to Reimburse BlackBerry Users After Outage

Telecommunication company Digicel will be reimbursing its Jamaican customers for the outage in BlackBerry services experienced by thousands last week.

Following on from BlackBerry manufacturer RIM’s announcement that BlackBerry customers will be able to avail of up to US$100 worth of premium BlackBerry apps in the coming weeks, Digicel announced that it will also reimburse those customers affected during last week’s outage.

As such, Digicel prepaid BlackBerry users whose service was active during the outage will be reimbursed for the hours of interruption to their internet subscription during that period in the form of credit – whilst Digicel postpaid BlackBerry customers will receive a credit on their monthly bill for the equivalent duration of the outage of BlackBerry services.

All affected Digicel BlackBerry customers will be contacted by text message next week with the details of their individual reimbursement – and credited accordingly.

Last week a failed switch caused worldwide outages for BlackBerry users. The damage to the company is estimated to be more than US$100 million. BlackBerry has sought to compensate users by offering $100 worth of free applications and games.

1 comment
  1. Comment I like this like to really see that rim and digicel the begger better network and the bigger better smart phone really committed in making sure that they keep their standard and making sure that the customers are pleased

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